Refund policy

REFUND POLICY

We hope you will love your order from The Andaman Blue Brush. Because our products are carefully prepared paper goods, please review the following policy before purchasing.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at theandamanbluebrush@gmail.com.

Please include:

• Your order number
• A description of the problem
• Clear photographs of the item
• Photographs of the packaging

Once the issue has been reviewed, we may offer a replacement, partial refund, or full refund, depending on the circumstances and subject to applicable consumer law.

CHANGE-OF-MIND RETURNS

We generally do not accept returns or exchanges for change of mind. Please review the product description, photographs, dimensions, materials, and quantity carefully before ordering.

Because our products feature original artwork and printed paper materials, slight differences in colour, texture, trimming, or print placement may occur. Colours may also appear slightly different depending on your screen. These minor variations are not considered defects.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible. We can only cancel an order if it has not entered preparation or been dispatched. Cancellation requests cannot be guaranteed.

INCORRECT ADDRESS OR UNCLAIMED PARCELS

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because of an incorrect address, incomplete address, refusal, or failure to collect the parcel, we may offer to resend it after the customer pays the new shipping cost.

If a refund is approved for a returned parcel, the original shipping cost and any return fees may be deducted from the refund, where permitted by law.

REFUNDS

Approved refunds will be issued to the original payment method. Processing times vary depending on the bank or payment provider.

Original shipping charges are normally non-refundable unless the order was incorrect, damaged, or defective due to our error, or a refund is otherwise required by applicable law.

This policy does not limit any rights you may have under applicable consumer protection laws.

CONTACT

For return or refund enquiries, please contact:

The Andaman Blue Brush
Email: theandamanbluebrush@gmail.com