Shipping policy

SHIPPING POLICY

The Andaman Blue Brush carefully prepares and ships each order from Bangkok, Thailand.

ORDER PROCESSING

Orders are usually prepared within 5–7 business days after payment has been confirmed. Business days do not include weekends or Thai public holidays.

During busy periods, new product launches, or holidays, processing may take slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.

SHIPPING RATES AND DELIVERY

Shipping costs are calculated and displayed at checkout based on the destination and available delivery method. Shipping is not included in the product price unless clearly stated otherwise.

Estimated delivery times begin after your order has been dispatched. Delivery estimates are provided as a guide and cannot be guaranteed, as delays may occur due to postal services, customs, weather, or other circumstances outside our control.

TRACKING

Tracking information will be provided by email when the selected shipping service includes tracking. Please allow some time for the tracking status to update after dispatch.

INTERNATIONAL ORDERS

International customers are responsible for any customs duties, import taxes, handling fees, or other charges imposed by the destination country. These charges are not included in the product or shipping price.

Customs procedures may delay delivery. The Andaman Blue Brush cannot control or reimburse customs charges or customs-related delays.

DELIVERY ADDRESS

Please check that your name, address, postal code, telephone number, and email address are correct before completing your order.

Contact us immediately if you notice an error. We will try to update the address, but changes cannot be guaranteed once an order has entered preparation or has been dispatched.

If a parcel is returned because of an incorrect or incomplete address, refusal, or failure to collect it, the customer may be responsible for the cost of reshipping.

LOST OR DAMAGED PARCELS

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• Clear photographs of the product
• Photographs of the outer and inner packaging

If your parcel has not arrived within the carrier’s estimated delivery period, please contact us at theandamanbluebrush@gmail.com. We will help investigate the shipment with the carrier.

CONTACT

For shipping questions, please contact:

The Andaman Blue Brush
Email: theandamanbluebrush@gmail.com